The settings you can’t skip

The settings you can’t skip

Four things, set once. Doing them now avoids the kind of mistake you only notice after your first sale.

Go to MyBoxOffice → Configuration.

1. Your venue

Name, address and capacity. The name and address end up on tickets, in emails and in the calendar entry people save on their phone: write them the way you want your audience to read them.

2. Your currency

The currency belongs to the venue, not to the buyer: you pick it once and it holds everywhere — cart, tickets, accounts, app. Changing it after you have sold doesn’t rewrite the orders already placed, so it is worth a look now.

3. Who sends the email

Sender name and address. Use an address on your own domain: mail sent from a free mailbox lands in the spam folder far more often, and a receipt that never arrives is a phone call the same evening.

4. WordPress’s time zone

Not a plugin setting, but it matters: it lives under Settings → General. Get it wrong and a nine o’clock show can display as ten, and the countdown on your site drifts.

Before you open sales, walk through it as a customer: buy a ticket for a test event, look at the receipt that arrives, open the ticket. Five minutes, and you see your venue through their eyes.


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